COMMITMENT
 Português  Consulat Angola Londres
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HIGHLIGHTS

PLEASE NOTE: Following the Presidential Decree No. 56/18 de 20 de Fevereiro, please be advised that the tourism visa cost is the equivalent to USD 120 at the exchange rate of the day. The £86 figure currently published on this website is not accurate.

 

In compliance with the Presidential Decree No. 56/18 de 20 de Fevereiro, which establishes the tourism visa exemption scheme for citizens from 5 countries and the simplifying administrative procedures scheme to grant tourism visa to citizens from 61 countries, the Consulate General of the Republic of Angola in the United Kingdom hereby confirms that the simplifying scheme for citizens from the United Kingdom and the Republic of Ireland, come into effect on 30th March 2018. Click here for the new tourism visa requirements

WORKING HOURS

 

  MONDAY TO FRIDAY

09:30

-

11:30

SUBMISSION OF DOCUMENTS

2:00pm

-

3:00pm

COLLECTION OF DOCUMENTS

 

NOTE:

 Angolan citizens : The submission and collection of documents is done every working day

Foreign Citizens: The submission of documents is on Wednesdays and Fridays.

Agencies: The submission of documents is on Mondays and Tuesdays and the collection of Registry and Notary documents on Thursdays and Fridays.

 

CUSTOMER CHARTER

This charter aims to promote a constructive relationship between the Consulate General and its users, with a view to the overall well-being.

WE COMMIT OURSELVES TO:

 

WE EXPECT YOU TO:

1. Provide a quality service to all service users without any form of discrimination.

 

1. Cooperate in achieving the desired quality standards in our provision.

2. Treat service users in a professional, fair and impartial manner and with courtesy and respect.

 

2. Treat all employees of the Consulate General with respect and good manners and to recognise the employee´s right to dignity at work.

3. Provide a healthy and safe environment, with facilities that meet the basic needs of users, including those with special needs.

 

3. Collaborate in maintaining a healthy and safe environment and to have consideration to fellow users with special needs.

4. Provide accurate and current information, using clear and simple language by phone, in person, or through our website.

 

4. Make use of the available means to collect the information required to handle your affairs.

5. Protect service users’ information and personal data and facilitate access to private interview rooms.

 

5. Provide authentic information and personal data and to respect fellow users’ privacy.

6. Strive to provide an efficient and timely service.

 

6. Comply with the information and guidance received as well as the established deadlines.

7. Dispose the necessary means for feedback and comments on our services and employees; treat the comments seriously, quickly, fairly and impartially; and provide responses as appropriate.

 

7. Make use of the available means to present your comments on our services and employees. We thank you for complaints as well as solutions.

8. Put into practice the measures needed for the continuous improvement of our services.

 

8. Give us your feedback to help us improve our services.

                                                                                                                                                                                                                                                  

             

Consulado Geral de Angola em Londres | 46 Bedford Square, London WC1B 3DP | 21 Bedford Avenue, London WC1B 3AS | Tel – +44 (0) 20 7291 8700  

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